Terms & Conditions

By ordering from Beez Cakes, you agree to be legally bound by these Terms and Conditions, and accept that these Conditions may be subject to amendment or updating when necessary.

These Terms and Conditions apply to the sale of Goods by “Us, We, I” (Beez Cakes) to “You” (the Buyer) to the exclusion of all other terms and conditions referred except where “You” (the Buyer) have agreed to such variation in writing.

1. Cake Design/ Copyright/ Publication & promotional rights

  1. All of my cakes are made to order. You can browse my portfolio or I can design something unique for you. 

  2. Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced as my interpretation of the cake and will not be a replica. Please be aware that copyright also protects some designs and, therefore, cannot be copied.

  3. Every so often, my cakes are published in the media e.g. magazines, websites, social media posts, blogs etc. I reserve the right to use any image of the cakes made by me for my customers for publication after the delivery date, unless previously agreed in writing between myself and the customer stating otherwise.

2. Cake Consultations

  1. Consultations are by appointment only.

  2. Cake Consultations are conducted via Zoom and a maximum of 2 people may log in to attend.

  3. Once a non-refundable deposit has been paid and received, a cake consultation will be booked for 6-9 months before the wedding date and a complimentary Cake Tasting box sent out to you on the postal date closest to your consultation date.

  4. Cake Tasting Boxes are posted out on the designated postal date via Royal Mail Next Day Special Delivery to arrive before your consultation. Please ensure there is someone present to accept the delivery or arrange a weekend delivery with me (there is and additional charge for this option).

  5. If you need to reschedule or cancel your consultation, please inform me in writing with at least 48 hours notice. Cancellations or rescheduling with less than 48 hours notice will not be entitled to a refund, as preparation for the consultation would have already begun and possible loss of business from another client not able to book.

  6. If you book a Cake Consultation via the online shop before paying the non-refundable deposit to secure your wedding date, a fee of £40 will be payable in advance of your appointment. It will include a complimentary Cake Tasting Box with my most popular cake flavours. 

  7. If you decide to order your cake from me after attending the Cake Consultation by paying the non-refundable deposit, the Cake Consultation fee of £40 will be deducted from your remaining balance.

3. Cake Tasting Box

  1. Cake Tasting Boxes contain 4 samples of my most popular cake flavours and costs £40 including p&p.

  2. Cake Tasting Boxes are sent via Royal Mail Next Day Special Delivery and will require a signature upon delivery. If you think you will not be present on a specific day, delivery can be arranged for a time when someone will be present to receive the box. Saturday deliveries are an additional cost of £7.99

  3. If your Cake Tasting Box is undelivered on the arranged date, it will still be safe to eat if collected the following day. If it exceeds this time, the quality of your samples will diminish and a new box will need to be re-ordered at the initial price paid. An email notification will be sent to you with details on how to track your box once it has been dispatched.

  4. If an issue arises where by Royal Mail have failed to deliver and it has been established that they have not provided a satisfactory service, a new Cake Tasting Box will be created free of charge and resent as soon as possible.

  5. If you need to cancel your Cake Tasting Box, please send this in writing with at least 48 hours notice. Cancellations with less than 48 hours notice will not be entitled to a refund, as preparation for this will have already begun.

  6. The cost of the Cake Tasting Box is deducted from the remaining balance of your wedding cake if you go ahead and place your order with me.

4. Serving sizes

  1. My standard cake serving size is 1”x 1"x 5". Cake serving sizes are estimated. The method of slicing may affect the total serving number. The customer understands and accepts these terms, and must order their products accordingly. I can provide a cake cutting guide for you to follow, to get the ordered servings.

5. Orders

  1. At least 6 month’s notice is required for wedding cakes. At times I might be able to accommodate a cake at shorter notice depending upon my schedule, the design of your cake and availability, so please contact me to discuss.

  2. Bookings can be made over the phone between opening hours or via email without any prior consultation.

6. Allergies & Special Dietary Requirements

  1. All allergy and special dietary requirements should be made known to me at the time of order. It is the customer’s responsibility to inform me of any allergies or special dietary requirements prior to booking. 

  2. Whilst your cake may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. I cannot guarantee that your cake will be free from all nut traces. 

  3. All of my cakes, fillings and icings may contain, or come into contact with any of the 14 major food allergens. If you have severe reactions to any of these major food allergens, it is recommended that you do not purchase or consume my cakes.

  4. Allergen information will be provided to the venue at the time of delivery. It is your responsibility to inform your guests of this allergy information. I shall not be held liable for any allergic reaction resulting from consumption of the cake.

7. Quality and storage of your cake

  1. Your cake will be baked as close to your delivery/collection day as possible to ensure quality and freshness. 

  2. Cakes covered with sugar paste should be stored in a cool, dry place, preferably in the box that they are supplied in. They should not be refrigerated. 

  3. Sponge cakes should be wrapped in foil and eaten as close to the delivery/collection date as possible and within 3 days. Cupcakes are best eaten on the day of delivery/collection. 

  4. Any food consumed after the suggested time is at the client’s discretion and becomes their responsibility. 

  5. Once food has been delivered, the responsibility of consumption lies with the customer and therefore, indemnifies my business of all liability for personal use.

8. Alterations

  1. Your cake is important to me so please take the time to check the details of your quote/order carefully. It is your responsibility to contact me of any changes required to your original order. I will try to accommodate any changes where possible. However, I cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required.

  2. Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note that I am unable to make any changes within fourteen days of the wedding date.

9. Change of Occasion date

  1. If for any reason you need to re-arrange your event date, I will try my best to accommodate these changes at no additional charges provided sufficient notice is given and that I can offer a cake for the re-arranged occasion date. I will do my best to accommodate your order but cannot guarantee I will be able to do so. 

  2. If I am already booked on your new occasion date and unable to provide your cake, it would not be possible to refund your deposit. Your booking will be treated as a cancellation and will follow the cancellation guidelines as set out in section 16.5. Any monies paid (not including the deposit) will be returned to you if the cancellation happens more than 28 days before the wedding date. 

  3. If your booking is cancelled with less than 28 days before the wedding date, due to a change of occasion date that I am not available for, any monies paid (not including the deposit) will not be refunded. Please bear this in mind when ordering. I highly suggest that you take out wedding insurance to cover all eventualities.

  4. If your event must be postponed due to government restrictions regarding the Covid-19 pandemic, I will re-schedule your date at no extra cost provided sufficient notice is given, and the re-arranged date is scheduled within the next 12 months. Outside of the 12 month window, additional costs (due to change in pricing, stock, etc) may apply.

10. Non-Edible items

  1. Your order may contain non-edible items such as ribbons, posy picks, dowels or wires in sugar flowers. On delivery, I will make your event coordinator/ wedding planner aware of any non-edible items in writing that must be removed before the cake is cut and served.

  2. It will be the responsibility of the venue, or the one cutting the cake to remove any non-edible items from the cake before serving. I cannot accept responsibility for any harm caused as a result of not removing these non-edible items first.

  3. If your cake includes fresh flowers, I will liaise directly with your florist and arrange with them to supply the flowers at the venue, ready for setting up the cake. Please note that some flowers are not suitable for use on cakes. It is your responsibility to ensure that the flowers you choose are safe to come into contact with food.

11. Delivery & Setup

  1. Delivery should be arranged at the time of ordering or as soon as possible afterwards. 

  2. All wedding cakes are delivered by me to ensure its safe journey and set up at your venue.

  3. The delivery charge includes setting the cake up at your venue. 

  4. Delivery is free on orders within a 5 mile radius of my business and 40p per mile to your venue and back after that, with a minimum spend of £25. Distances are calculated using Google maps. 

  5. Delivery to any venue within Central London (Congestion Charge Zone) will be subject to a £15 delivery charge.

  6. It is your responsibility to ensure that you have provided the correct delivery information and to ensure that the venue is open and available at the arranged time. 

  7. If no one is available to receive the cake at the agreed delivery time, your order will be returned to my business address and I will contact you to arrange an alternative delivery time; for which a £15 charge will be payable. I will not accept any responsibility for any loss or consequential loss incurred by the customer as a result.

  8. Whilst I try to ensure that your cake is presented looking it's very best, the stability or levelness of the table upon which the cake is displayed or the quality of the surrounding around the cake is not in my control. Please ensure, the 'cake presentation table' is stable, level and sturdy enough to hold the cake. 

  9. Heat and humidity can adversely affect your cake. In warmer months, it is advised the cake be kept in an air conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant cakes).

  10. Once the cake is delivered, set-up, and signed for I am not responsible for any interference or damage to the cake.

12. Collection

  1. Prior arrangement is required to collect all orders within a time slot mentioned in your invoice

  2. A signature is needed for the collection of any cakes, confirming that you have received your order in good condition and as specified. I will not accept liability for any damage sustained to the cake once it has been collected and signed for.

13. Deposits

  1. All deposits are due within 7 days of receiving the deposit invoice. If the deposit is not made within 7 days, your date will be released and made available to other customers. 

  2. Your order is not confirmed until your deposit has been received. All deposits are non-refundable and non-transferable.

  3. Wedding cake orders require a non-refundable deposit of £100. 

  4. All short notice orders (with less than 28 days before the wedding date) must be paid in full upon ordering.

14. Equipment Hire

  1. A hire fee + refundable security deposit is required in advance and at the time of booking. The security deposit will be reimbursed in full on safe return of the hired equipment provided it has not suffered any damage.

  2. Damage includes, chips, cuts, scratches, breakages, cracks, rips, tears, dents, bending, staining and discolouration.  All hired equipment should be clean and in the original packaging provided and the hired equipment must be returned within three working days after the wedding.

  3. Failure to return equipment hired on the specified day will carry a penalty. That of £5 per item per day, until the entire deposit is lost. Violation of this agreement can result in my business holding the deposit in part or full.

15. Final Balance Payments

  1. Final payment for wedding cakes is required no later than four weeks (28 days) before your delivery date. If full payment of the wedding cake is not received 28 days before the delivery date, it is assumed that the cake has been cancelled and the cancellation policy will apply (see section 16.5). I will not accept responsibility for any loss caused for non-delivery under these circumstances.

16. Cancellations

  1. All cancellations must be made in writing to: beebranche@beezcakes.co.uk 

  2. Deposits made for wedding cakes are non-refundable and non-transferable, due to loss of business that arises from turning away other bookings on that date. 

  3. In the unlikely event that I need to cancel, I will provide you with as much notice as possible. Reasons I may need to cancel include death, injury, illness (due to health and safety regulations), severe medical conditions or an accident of myself or any immediate family member. All monies paid will be returned to you.

  4. If I am affected by illness and unable to make your cake, you will be notified as soon as possible. There are contingency plans in place to have another baker create your cake, however, if I am unable to secure a temporary baker you will be informed and all monies paid will be returned to you so that you can purchase your cake from another vendor.

  5. Wedding cake orders paid in full and cancelled with more than 28 days notice will be entitled to a full refund of any monies paid (except deposit.) If cancelled with less than 28 days before delivery date, a refund will not be issued.

  6. Cancellations due to government restrictions regarding the Covid-19 pandemic will be entitled to receive all monies paid except the non-refundable deposit. Cancellations must be made in writing to: beebranche@beezcakes.co.uk with at least 28 days notice.

  7. Cancellation of products ordered (excluding digital downloads) through the online shop will be accepted if I am notified as soon as possible before the item has been despatched.

  8. Customers acknowledge that once digital content is downloaded, they lose their right to cancel.

17. Exemption

  1. Where damage does occur at the irrefutable fault of my business, a partial or full refund may be given, this will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. 

  2. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by me, to provide you with a sound structural support; I accept no liability for any damage that may occur once the cake is in the customer's possession.

18. Refunds

  1. In accordance with the Consumer Rights Act, my products are classed as perishable goods. As such, refunds cannot be provided unless they are proven to be faulty or damaged.

  2. If your order is faulty or damaged, please notify me in writing to enquiries@beezcakes.co.uk within 4 days of receipt of your goods (in line with the products ‘best before’ date).

  3. Cake flavour and texture is subjective, so in the exceptional circumstance that my cakes are ‘not liked’, this will not be considered as a reason for a refund.

  4. Refunds will not be offered for products that have been consumed.

  5. Customers ordering products through the online shop that arrive damaged, faulty or not according to their description may be entitled to a refund if I am informed within 24 hours of receipt of the goods.

  6. If you believe the products ordered from the online shop are damaged, faulty or not as described, you will need to provide photographic evidence and/or return the item in its original packaging, unopened for my inspection. I will notify you of the approval or rejection of your refund.

  7. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel and given a full refund if you have not already downloaded any digital content within 14 days. After the 14 day cancellation period, refund requests will not be considered.

  8. Under the Consumer Rights Act 2015, if your digital content is faulty, you are entitled to a repair, replacement or price reduction up to the full amount of the price paid for the digital content (i.e. full refund). If the fault cannot be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.

  9. Any refunds that may be issued will be entirely at my discretion. I will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

  10. If you haven’t received your refund, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact me at enquiries@beezcakes.co.uk 

19. Complaints

  1. If you would like to make a complaint once your order has been delivered, please contact me in writing as soon as possible to beebranche@beezcakes.co.uk, including any evidence to support your concerns.

  2. Contact me at enquiries@beezcakes.co.uk for all questions related to refunds and returns.

£0.00 0


No products in the basket.

Beez Cakes
020 7101 4695
55 Peckham Grove,
Peckham, London SE15 6PH

Mailing List

Want to be in the know? Fancy receiving the latest news, downloadable guides and awesome content? Or want to receive my FREE Baking Tips guide?

Sign up to receive my newsletter in your inbox.

*You can unsubscribe from the newsletter at any time

Elegant, ivory cakesicles
deidre j
It was a pleasure working with Bianca to create our wedding cake for the day. She took an enormous amount of time and effort to ensure she was delivering exactly what we were looking for. She's extremely professional, kind and overall joy to work with. The cake was immaculately put together and got set up on the day with the utmost care. Bianca ensures that the couple does not have any stress and works directly with the venue/coordinator for delivery and set up. All you need to do is share what you're looking for and Bianca delivers 10/10.
Bianca was amazing, aside from the cake being beautiful and SO delicious, she was an amazing supplier as she just handled everything herself such as communicating with the venue and getting the cake set up there. I had zero organising to do on that front, which trust me when you get to that stage is EXACTLY what you need from a supplier! She was amazing, can't recommend highly enough.
Anthoulla Nicolaides
Our experience with Beez cakes was amazing, very friendly and professional. From beginning to end the communication was great, we always felt that Bianca was looking after us. On the day the cake looked incredible, it was beautifully moist & had delicious flavours of chocolate and vanilla. We had lots of compliments about it afterwards. A huge thank you to Bianca and her team, we would recommend them 100%. A&M ❤️
Perfect cake for our wedding, loved the Raspberry and White Chocolate flavour! Bianca was great to work with - so professional and friendly.
James Gillard
Beez Cakes provided our wedding cake in May 2021. The sample cakes were the best we tried, and the cake on the day exceeded expectations. The service provided was brilliant - really responsive and accommodating to our needs, and made for an all-round great experience. Would definitely recommend
Natasha Hoare
Myself and my now husband! wanted to use independent suppliers for our wedding especially during the covid pandemic. When I found Bianca from Beez Cakes I knew she was the cake artist I wanted. Bianca was easy to contact and also sent us some cake samples because we weren’t able to meet face to face. Then we had a phone call and talked about what we wanted and what flavours. When our cake arrived on our special day, it was exactly what we wanted. I would recommend Beez Cakes to everyone looking at getting a cake for any occasion! Thank you Bianca!!!
Had our wedding cake done by Bianca and the it was amazing! She was very friendly and professional. Very impressed with the quality and taste of the cake. Would recommend you purchase a sample box to get an idea of what she offers, and they all taste amazing! Would definitely recommend her to anyone who wants a lovely cake for any occassion! :)
Emma Black
Beez Cakes are absolutely stunning (and delicious)! The packaging and presentation is wonderful and the customer service is outstanding, I couldn't recommend them enough. Thank you Bianca
Great service ordering a gift box of 8 arty cakeiscles for an arty loved one in these “covidious” times. The recipient loved the gift and devoured the cakiscles almost immediately. Thanks Bianca!!

Featured In

Featured in Confetti magazine badge
Featured on Hitched
Hitched Wedding Awards 2022 Badge

Get your FREE Baking Tips Guide. Here