Cancellations & Refunds Policy

All cancellations must be made in writing to: beebranche@beezcakes.co.uk 

Deposits made for wedding cakes are non-refundable and non-transferable, due to loss of business that arises from turning away other bookings on that date. 

In the unlikely event that I need to cancel, I will provide you with as much notice as possible. Reasons I may need to cancel include death, injury, illness (due to health and safety regulations), severe medical conditions or an accident of myself or any immediate family member. All monies paid will be returned to you.

If I am affected by illness and unable to make your cake, you will be notified as soon as possible. There are contingency plans in place to have another baker create your cake, however, if I am unable to secure a temporary baker you will be informed and all monies paid will be returned to you so that you can purchase your cake from another vendor.

Wedding cake orders paid in full and cancelled with more than 28 days notice will be entitled to a full refund of any monies paid (except deposit.) If cancelled with less than 28 days before delivery date, a refund will not be issued.

Cancellations due to government restrictions regarding the Covid-19 pandemic will be entitled to receive all monies paid except the non-refundable deposit. Cancellations must be made in writing to: beebranche@beezcakes.co.uk with at least 28 days notice.

Cancellation of products ordered (excluding digital downloads) through the online shop will be accepted if I am notified as soon as possible before the item has been despatched.

Customers acknowledge that once digital content is downloaded, they lose their right to cancel.

Equipment Hire

A hire fee + refundable security deposit is required in advance and at the time of booking. The security deposit will be reimbursed in full on safe return of the hired equipment provided it has not suffered any damage.

Damage includes, chips, cuts, scratches, breakages, cracks, rips, tears, dents, bending, staining and discolouration.  All hired equipment should be clean and in the original packaging provided and the hired equipment must be returned within three working days after the wedding.

Failure to return equipment hired on the specified day will carry a penalty. That of £5 per item per day, until the entire deposit is lost. Violation of this agreement can result in my business holding the deposit in part or full.

In accordance with the Consumer Rights Act, my products are classed as perishable goods. As such, refunds cannot be provided unless they are proven to be faulty or damaged.

If your order is faulty or damaged, please notify me in writing to enquiries@beezcakes.co.uk within 4 days of receipt of your goods (in line with the products ‘best before’ date).

Cake flavour and texture is subjective, so in the exceptional circumstance that my cakes are ‘not liked’, this will not be considered as a reason for a refund.

Refunds will not be offered for products that have been consumed.

Customers ordering products through the online shop that arrive damaged, faulty or not according to their description may be entitled to a refund if I am informed within 24 hours of receipt of the goods.

If you believe the products ordered from the online shop are damaged, faulty or not as described, you will need to provide photographic evidence and/or return the item in its original packaging, unopened for my inspection. I will notify you of the approval or rejection of your refund.

Digital content purchased from the online shop may be entitled to a refund if it has not been downloaded within 14 days. After this, refund requests will not be considered.

Any refunds that may be issued will be entirely at my discretion. I will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

If you haven’t received your refund, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact me at enquiries@beezcakes.co.uk 

Complaints

If you would like to make a complaint once your order has been delivered, please contact me in writing as soon as possible at beebranche@beezcakes.co.uk, including any evidence to support your concerns.

Contact me at enquiries@beezcakes.co.uk for all questions related to refunds and returns.

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Beez Cakes
020 7101 4695
55 Peckham Grove,
Peckham, London SE15 6PH

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Elegant, ivory cakesicles
deidre j
2023-10-01
It was a pleasure working with Bianca to create our wedding cake for the day. She took an enormous amount of time and effort to ensure she was delivering exactly what we were looking for. She's extremely professional, kind and overall joy to work with. The cake was immaculately put together and got set up on the day with the utmost care. Bianca ensures that the couple does not have any stress and works directly with the venue/coordinator for delivery and set up. All you need to do is share what you're looking for and Bianca delivers 10/10.
Olivia
2023-09-19
Bianca was amazing, aside from the cake being beautiful and SO delicious, she was an amazing supplier as she just handled everything herself such as communicating with the venue and getting the cake set up there. I had zero organising to do on that front, which trust me when you get to that stage is EXACTLY what you need from a supplier! She was amazing, can't recommend highly enough.
Anthoulla Nicolaides
2022-10-30
Our experience with Beez cakes was amazing, very friendly and professional. From beginning to end the communication was great, we always felt that Bianca was looking after us. On the day the cake looked incredible, it was beautifully moist & had delicious flavours of chocolate and vanilla. We had lots of compliments about it afterwards. A huge thank you to Bianca and her team, we would recommend them 100%. A&M ❤️
Aaron
2021-09-13
Perfect cake for our wedding, loved the Raspberry and White Chocolate flavour! Bianca was great to work with - so professional and friendly.
James Gillard
2021-08-30
Beez Cakes provided our wedding cake in May 2021. The sample cakes were the best we tried, and the cake on the day exceeded expectations. The service provided was brilliant - really responsive and accommodating to our needs, and made for an all-round great experience. Would definitely recommend
Natasha Hoare
2021-08-09
Myself and my now husband! wanted to use independent suppliers for our wedding especially during the covid pandemic. When I found Bianca from Beez Cakes I knew she was the cake artist I wanted. Bianca was easy to contact and also sent us some cake samples because we weren’t able to meet face to face. Then we had a phone call and talked about what we wanted and what flavours. When our cake arrived on our special day, it was exactly what we wanted. I would recommend Beez Cakes to everyone looking at getting a cake for any occasion! Thank you Bianca!!!
Shahira
2021-07-29
Had our wedding cake done by Bianca and the it was amazing! She was very friendly and professional. Very impressed with the quality and taste of the cake. Would recommend you purchase a sample box to get an idea of what she offers, and they all taste amazing! Would definitely recommend her to anyone who wants a lovely cake for any occassion! :)
Emma Black
2021-02-18
Beez Cakes are absolutely stunning (and delicious)! The packaging and presentation is wonderful and the customer service is outstanding, I couldn't recommend them enough. Thank you Bianca
bamboochef
2020-09-15
Great service ordering a gift box of 8 arty cakeiscles for an arty loved one in these “covidious” times. The recipient loved the gift and devoured the cakiscles almost immediately. Thanks Bianca!!

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